Frequently Asked Questions
Everything you need to know about your Flabelus experience.
How do I choose the right size for my Flabelus?
Our footwear generally fits true to size, but since we use traditional artisanal methods, we recommend checking the specific size guide on each product page. If you are between sizes, we suggest sizing up for the best fit.
Where do you ship and what are the costs?
We ship worldwide. Shipping is free for orders over €150 within the EU. For international orders, shipping costs are calculated at checkout based on your location and the weight of the package.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached. Exchanges are subject to stock availability.
How are Flabelus shoes manufactured?
Every pair is handcrafted in Spain by expert artisans. We combine the soul of the Italian friulane with the durability of Spanish footwear techniques, using high-quality recycled materials and organic fabrics.
How should I care for my velvet slippers?
To maintain the beauty of your Flabelus, we recommend avoiding water. If they get dirty, gently brush the velvet with a soft-bristled brush or use a slightly damp cloth for spot cleaning. Do not machine wash.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed and encrypted.